How to: Search for DX camera issues.

First restart the computer.

This is important because the software needs to “reset” its trigger flags.

Open Pylon Viewer

If you have one camera connected it will look like this:

Double click it to “Open Device”

And then click “Continuous shot”

If you see a camera feed to the right, it means that the camera is working.

It is normally poor picture quality in this view, but that is no problem for now and in this view.

What you are looking at now is the camera being software triggered in Pylon Viewer.

Now close the Pylon Viewer.

Start Smart Eye Pro.

As soon as you start Smart Eye Pro you are sending a command to the cameras to get hardware triggered (from the exponator) instead of software.

If you do not have any pictures here, there are some things you need to make sure of.

Go to settings Hardware.

Make sure you select (1) Camera(s) from the dropdown list.

If you do not see any pictures in Smart Eye Pro, you can make sure that it works by connecting a camera that you know works. Make sure you get a camera feed in SEP (Smart Eye Pro), and then go ahead and connect the camera you think might be faulty and see if it still does not work.

When it does not work it will only show a white view where you are supposed to see the camera feed.

If it does not work here but it works in Pylon Viewer, you know that it is within the trigger interface the problems are and not in the actual cameras.

If you now want to see if you can make the camera, you thought was broken, work with another trigger cable you can “borrow” it from the working camera by unscrewing it from the cameras.

Follow the instructions in these pictures.

1 Start by detaching the mount from the backplate